Subscriptions, trials & cancellation
Important: This is a starter template for launch. Have qualified legal counsel review before relying on it in production.
Trials: If you offer a free trial, state its length, what happens when it ends, and whether a payment method is required. Align this text with your Stripe products and emails.
Billing: Paid plans renew until canceled. Describe billing cadence (monthly/annual), taxes, and how invoices or receipts are delivered.
Cancellation: Explain how a customer cancels (self-serve in product, email to support, or Stripe Customer Portal if you enable it), notice periods, and what data retention looks like after cancelation.
Refunds: Define your refund policy (e.g. pro-rata, no refunds after N days, chargebacks process). Must match what your finance and counsel approve.
Add-ons: Optional modules may bill separately. Cancellation of the base plan may or may not automatically cancel add-ons—state the behavior you implement in Stripe and in-app.