Subscriptions, trials & cancellation

Trials: If you offer a free trial, state its length, what happens when it ends, and whether a payment method is required. Align this text with your Stripe products and emails.

Billing: Paid plans renew until canceled. Describe billing cadence (monthly/annual), taxes, and how invoices or receipts are delivered.

Cancellation: Explain how a customer cancels (self-serve in product, email to support, or Stripe Customer Portal if you enable it), notice periods, and what data retention looks like after cancelation.

Refunds: Define your refund policy (e.g. pro-rata, no refunds after N days, chargebacks process). Must match what your finance and counsel approve.

Add-ons: Optional modules may bill separately. Cancellation of the base plan may or may not automatically cancel add-ons—state the behavior you implement in Stripe and in-app.

Your USADIO subscription vs. payments your customers make to you: USADIO charges the contractor (or business account holder) a monthly subscription for use of the software after any stated trial period. When you use online invoice payment links, funds from your customers are processed by a payment provider (for example Stripe) and settle to your connected bank account or account you configure—not to USADIO—unless you separately purchase a USADIO-managed processing product that your counsel approves and you disclose in product copy. USADIO does not need to appear as the merchant of record on your customer-facing checkout; the paying customer should see your business name as the party they are paying. Transaction history for those payments is available in your USADIO dashboard when implemented. Full technical and legal detail belongs in your final Terms and processor agreements.